FAQ

If your work requires you to be on the road all the time; if your elderly parents are not yet ready to give up their home; if you spend more time in the car to various kid activities than you do in your home or if you never really learned how to be “handy” around the house, then you are a Hassle Free customer.  In short, anyone who craves the peace of mind that comes with knowing that their home is in good hands is a Hassle Free customer.  Regardless of size, homes require time and attention or they will begin to deteriorate.  As the homeowner’s trusted partner, Hassle Free Home Services manages all of the preventive maintenance and repairs needed to keep the home in peak condition.

Our current customer base includes all of the following:

• Seniors aging in place and in some cases their adult children as well
• Single professionals
• Dual income families
• High-net worth individuals
• Widows and divorcees
• Residents of town homes, Cape Cods, mid-size single family homes and large estates.

Regular, scheduled monthly home maintenance service makes a lot of sense for a lot of homeowners. Here are just a few reasons:

• We maintain your major systems and appliances to keep them operating at peak efficiency and to prolong their lives
• We install energy saving devices like timers, motion sensors and energy efficient lighting to save you money on utilities
• We keep your family safe by servicing your smoke and carbon monoxide detectors and fire extinguishers and by cleaning your dryer vent line
• We prevent issues that lead to wood rot and other structural damage
• We resolve problems with caulking and grout, leaky water lines, clogged drains and other causes of water damage in your home.
• We identify ways to better weatherize your home and as a result save you money on your heating and cooling bills
• Finally, we take care of that “honey-do” list for you so you can relax and enjoy your free time.

In a nutshell, Hassle Free Home Services manages your home so that you do not have to. We accomplish that through three basic services: we conduct a monthly maintenance visit during which our technicians handle all of the basic maintenance and minor honey-do needs of the home; we work with service partners to deliver other services needed to maintain and enhance your home, including HVAC service, lawn care, window and gutter cleaning, etc..; and we estimate, schedule and manage larger scale repair or improvement work on your home.

We believe there are three key reasons you should consider joining Hassle Free:

1. we take care of the preventive maintenance that is often neglected but that is needed to keep your home in prime condition;
2. we free up the valuable time you might otherwise waste waiting for a repair man or searching the yellow pages for a painter; and
3. we give you a trusted single source for dealing with anything that goes wrong in your home.

The additional service offerings are available to you on an a la carte basis – you only sign up for the ones you want. We recognize that homeowners may already have a trusted plumber, electrician or landscaper, and we encourage them to continue to use those folks if they want to. If you decide after your contract has begun that you would like to add a service, we would be happy to accommodate that request.

Each month our technicians complete a thorough inspection of the home and conduct the basic maintenance tasks required to keep the house in good shape. Each month they change light bulbs and furnace filters, touch up caulking, lubricate doors, check and clear drains, inspect weather stripping and numerous other tasks as part of an extensive maintenance checklist. They also complete seasonal items that are done once or twice a year, such as changing smoke detector batteries and cleaning dryer vents. Once the maintenance is complete, they spend time on “honey-do” repairs such as replacing light fixtures, hanging pictures or other small tasks requested by the homeowner.

Our monthly maintenance appointments range from about 2.5 hours long up to a full day, depending on the size of the home. About half of the visit is spent completing the maintenance checklist, and the other half is dedicated to completing minor repairs and honey-do type of projects.

We have a team of skilled technicians who conduct the monthly maintenance appointments. Once you sign on with us, we will assign a technician and pick a monthly time slot based on your preference. The same technician will come out each month on the same day (e.g., third Wednesday of the month) at the same time.

You do not need to be home during your monthly maintenance appointment. In fact, roughly 70% of our customers provide us with keys or garage codes so that we can get in when they are not home. This allows us to deal with problems without disrupting your busy schedule. Just give us a call, and we will meet our contractor at your home so you don’t have to. Just think, no more waiting around during a four hour window for help to arrive.

Each customer is assigned to a home manager at the outset of their contract. Your home manager is responsible for managing all of the work done in your home by our technicians and our service partners. Your home manager handles scheduling, estimating and quality assurance and also manages your ongoing list of work to be done in your home.

Most repairs that take 30 minutes or less to complete are included in the basic monthly maintenance cost. Also, product that costs less than $30 is covered under the basic fee. For larger projects, we will have our in-house handyman or appropriate service partners provide an estimate for your approval prior to doing the work.

We try to balance the need to offer competitive pricing with our goal of providing high end results. For that reason, we work with a pool of pre-screened and qualified service partners on all project work. Because we work with them regularly, they give us preferred pricing, which allows us to manage the work for you while still remaining competitive. We will not be the cheapest provider around, but we will take the entire burden of the project off of your shoulders and will guarantee the quality of the work.

The only required service is the basic monthly maintenance program. Through this service we get to know your home and take care of the little issues that arise before they become big issues.

Pricing for the basic monthly service starts as low as $200 per month depending on the size of your home. We price based on the number and type of rooms in your home, regardless of where the home is located within our service area. The basic maintenance price includes the labor and materials (light bulbs, furnace filters, etc…) needed for your appointment. The add-on services are priced during your initial meeting with one of our home managers and then included in your contract. We divide those costs into twelve equal payments that you make throughout the contract year.

We send out invoices via email within a few days of each monthly visit. The invoice includes that basic monthly maintenance cost, the monthly portion of any additional services in your contract and any costs relating to project work completed since the previous invoice. If we undertake larger projects for you (e.g., greater than $1,000), we will invoice you upon satisfactory completion of the work. You can pay by check, online banking or credit card.

While we are confident that you will love the service, we understand that life happens and that you might need to terminate the service before the contract is up. While we will be sorry to see you go, we certainly will not hold you to the contract if the service no longer works for you. We do ask that you give us one month’s notice of such a change.